Not content moderation. Behavioral reliability. We prevent interactions from becoming lost customers.
Stop Customer Rage Spirals Before They Cost You Revenue
Our behavioral AI detects when customer conversations are spiraling into churn events — and intervenes automatically with proven de-escalation responses.
Customer Escalations
Revenue Protected
Crisis Detection Rate
15-minute SDK integration. Monitor-only mode available. Works with Zendesk + Intercom.
Flags issues for your review. You maintain full control.
🔒 This scan is not stored. Your conversation data is processed in real-time and immediately discarded.
Trusted by AI-first support teams
Escalation + churn signals in real-time
Proven de-escalation and retention actions
Prevented-crisis metrics and dashboards
While you sleep, your AI is creating frustrated customers, angry escalations, and silent churn. Most companies don't realize their chatbot is hemorrhaging revenue until it's too late.
The average AI agent handles 10,000+ conversations monthly. If just 2% go sideways, that's 200 potential crises. Each crisis costs you:
Lost customer lifetime value
Support escalation costs
Negative reviews spread
GravitoAI detects these crisis moments before they explode — and automatically deploys the intervention that saves the relationship.
Customer Crisis Prevention Solutions
Pre-trained crisis detection models and intervention strategies for the most expensive failure modes.
EscalationGuard detects when frustration is turning into anger, threat language, or a fixation loop — and triggers the correct de-escalation response before the customer demands a refund, chargeback, or supervisor.
What it prevents:
What it does:
guardrails.escalation.analyze()RetentionGuard flags when a customer is entering a churn trajectory in conversation — and recommends the intervention most likely to keep them (refund, exception, make-good, priority escalation, outreach).
What it prevents:
What it does:
guardrails.retention.analyze()ConversionGuard detects when a prospect is ready to buy — or slipping into doubt — and coaches the response that closes rather than triggers hesitation.
What it prevents:
What it does:
guardrails.conversion.analyze()Integration
npm install @gravitoai/guardrails
guardrails.wrap(yourAgent)
Enable retention, escalation, conversion
Every response prevents crises
For Developers
import{ GravitoAI }from'@gravitoai/guardrails';constguardrails= newGravitoAI({ apiKey:'your-key'});// Wrap your agent with crisis preventionconstsafeAgent=guardrails.wrap(myAgent.respond);// Every response prevents customer crisesconst{ response, guard }= awaitsafeAgent(userMessage);// guard.riskLevel: 'low' | 'medium' | 'high' | 'critical'// guard.valueAtRisk: $45,000// guard.recommendedAction: 'Route to senior agent'
Built for Production
Real-time analysis without slowing your agent
Enterprise security and data privacy
OpenAI, Anthropic, LangChain, custom
Production-ready reliability with SLA
Common Questions
Our AI maintains a 94% accuracy rate on escalation patterns. Plus, you can review flagged conversations before taking action — think of it as your early warning system, not your decision maker.
Not at all. Most teams start in monitor-only mode, where GravitoAI simply flags potential issues for your review. You maintain full control while getting 24/7 crisis detection.
Seriously, 15 minutes. Connect via API, set your alert preferences, and you're monitoring live conversations. No training data required — GravitoAI works out of the box.
We only analyze conversation patterns — never store full customer messages or personal data. Everything processes in real-time with enterprise-grade encryption.
The Difference
Example impact based on typical mid-market support organization (50K monthly conversations, $150 avg customer value)
Escalations discovered too late
Your team sees angry customers after they've already demanded refunds
Silent churn goes unnoticed
Customers leave without warning after bad AI interactions
Reactive damage control
Spending resources on apologies instead of prevention
Modeled baseline (industry average)
Escalation rate
Avg crisis cost
Monthly churn
Crises detected at turn 3
Intervention happens before frustration becomes rage
Churn signals flagged in real-time
Save customers while there's still time to act
Proactive crisis prevention
Your team focuses on growth, not firefighting
Modeled ROI scenario
Escalation rate
Annual savings
Monthly churn